Cancellation and rescheduling

Changing or cancelling your appointment

• Please give us at least 24 hours' notice if you need to cancel or rearrange.
• If it's less than 24 hours before your appointment, contact us as soon as you can and we'll do our best to help.
• To cancel or rearrange, message us on WhatsApp or email theappliancemender@gmail.com, quoting your booking reference.

Charges

• We don't charge a cancellation fee, and we won't take any payment for a cancellation unless different terms have been clearly explained and agreed with you in advance.
• If the engineer has already attended, the call-out or diagnostic fee you agreed applies.
• If you've already paid the fee and need to cancel before the visit, contact us and we'll discuss a refund in line with your statutory rights.

If we need to change your appointment

If we have to cancel or move your appointment, we'll tell you as soon as possible and offer you another time. If you've paid and we cancel, we'll refund you.

Your cancellation rights

If you book online, the Consumer Contracts Regulations usually give you 14 days to cancel. If you would like the visit to take place within those 14 days, you ask us to do so when you book. If you then cancel after work has started, you may have to pay for the work done up to that point. Nothing in this policy affects your statutory rights.

Model cancellation form

You can cancel by WhatsApp, by email or by sending us this form. You don't have to use it.